Privacy Policy

Effective Date: July 7, 2026

graytechsolutions.com (the "Site") is owned and operated by Gray Tech Solutions. Gray Tech Solutions can be contacted at:

sean@graytechsolutions.com

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

• The personal data we will collect;
• Use of collected data;
• Who has access to the data collected;
• The rights of Site users; and
• The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

When you visit our Site, we may use cookies and similar technologies that are not strictly necessary for the Site to function. Where required by law, we will ask for your consent before loading non-essential analytics, session replay, or advertising tools. You can accept or decline optional cookies through our cookie consent banner. You can also change your preferences at any time by clearing your browser cookies and revisiting the Site.

By using our Site, you agree to:

• The conditions set out in this Privacy Policy; and
• The collection, use, and retention of the data listed in this Privacy Policy, subject to the cookie choices you make where applicable.

Essential cookies and similar technologies needed for security, form protection, and basic Site operation may be used without separate consent where permitted by law.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

• IP address;
• Approximate location;
• Device, browser, and operating system details;
• Pages viewed, links clicked, and referral source;
• Session interactions, such as scrolls, clicks, and page navigation; and
• Session replay data, when you have accepted analytics cookies.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

• Name;
• Email address;
• Phone number; and
• Message content or other information you submit in a form.

This data may be collected using the following methods:

• Contact form;
• Inquiry or audit forms; and
• Live chat, when you choose to use it.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site.

We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

• Website analytics and performance measurement;
• Session replay to understand how visitors use the Site;
• Advertising measurement and campaign optimization; and
• Fraud prevention and security.

The data we collect when the user performs certain functions may be used for the following purposes:

• Responding to inquiries and sales follow-up; and
• Communications related to services you request.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third-party service providers:

• PostHog: website analytics and session replay (posthog.com/privacy);
• Google Analytics: website analytics (policies.google.com/privacy);
• Meta (Facebook Pixel): advertising measurement and optimization (facebook.com/privacy/policy);
• GoHighLevel (LeadConnector): contact form processing, CRM, and live chat (gohighlevel.com/privacy-policy); and
• Cloudflare Turnstile: bot protection on forms (cloudflare.com/privacypolicy).

We may share the following categories of user data with these providers:

• Usage and device data;
• Session interaction data;
• Session replay data, when enabled and consented to where required; and
• Information you submit through forms or chat.

We may share user data with third parties for the following purposes:

• Analytics and product improvement;
• Session replay and troubleshooting;
• Advertising measurement;
• Lead management and customer communications; and
• Security and spam prevention.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We do not sell your personal data.

We will not share your data with other third parties, except in the following cases:

• With the service providers listed above;
• If the law requires it;
• If it is required for any legal proceeding;
• To prove or protect our legal rights; and
• To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

Your Choices

You can manage optional tracking in the following ways:

• Use our cookie consent banner to accept or decline non-essential cookies;
• Clear cookies in your browser and revisit the Site to reset your preferences;
• Install the Google Analytics opt-out browser add-on;
• Manage Meta ads preferences at facebook.com/settings/?tab=ads; and
• Contact us to request access to, correction of, or deletion of personal data we hold about you.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

Retention periods for third-party tools are governed by each provider's settings and our agreements with them.

How We Protect Your Personal Data

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers

We are based in Canada. Some of the third-party providers listed above process data in the United States and other countries. When we transfer user personal data internationally, we protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Sean Gray

sean@graytechsolutions.com

Cookie Policy

A cookie is a small file stored on your device by a website. Cookies and similar technologies help us operate the Site, understand how it is used, and measure advertising performance. You can choose to disable cookies entirely in your internet browser, but this may affect Site functionality.

We use the following types of cookies and similar technologies on our Site:

Essential Cookies

These are needed for security and basic Site operation. They may include:

• Cloudflare Turnstile, to protect forms from spam and abuse.

Analytical Cookies

These help us understand how visitors use the Site. They are loaded only when you accept optional analytics cookies, where consent is required. They may include:

• PostHog, for analytics and session replay; and
• Google Analytics, for website usage measurement.

Marketing Cookies

These help measure advertising performance and campaign effectiveness. They are loaded only when you accept optional marketing cookies, where consent is required. They may include:

• Meta (Facebook Pixel), for advertising measurement and optimization.

Third-Party Cookies

Some of the providers above may set their own cookies or use similar identifiers when their scripts load on our Site. Their use of that data is governed by their respective privacy policies.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Sean Gray, at:

sean@graytechsolutions.com